Despite its lofty promises and years of hype, Cyberpunk 2077 failed to meet its promises. At least on consoles. We gave the PC version a review and found it to be one of the best games we played, even though it remains a rough experience.
Although console gamers have not had the same experience. The game has failed to live up to its promises on last-gen consoles. This lead to the game being removed from Sony’s PSN service and Microsoft offering refunds for the game.
However, that makes it even more heartbreaking to hear the console version has been so difficult to get into that people have refunded it. This is a game that deserves to not only be played but also enjoyed, and CD Projekt RED has clearly failed to grant console gamers that, even if a minority of console gamers are enjoying the game.
The Involvement Of UOKiK
And it seems CD Projekt RED’s failure to fix the game on consoles has gotten them into more trouble. The studio promised to work on getting the game back onto Sony’s PSN platform, but was unable to avoid a lawsuit from investors over their failure to fix the game in time. And now they are facing pressure from Polish Office of Competition and Consumer Protection (UOKiK).
UOKiK spokesperson Małgorzata Cieloch has stated they will be heavily involved in the efforts to resolve Cyberpunk 2077’s current status. They will also be monitoring CDPR’s responses to people’s complaints and distress. So it very much seems like they have the best interests of consumers in mind.
“We come to the entrepreneur to explain the problems with the game and the actions taken by him. We will check how the manufacturer is working on introducing corrections or solving difficulties that prevent the game from playing on different consoles, and also how it intends to act in relation to people who have submitted complaints and are dissatisfied with the purchase due to the inability to play the game on their equipment despite the manufacturer’s earlier assurances.” – Małgorzata Cieloch, UOKiK spokesperson
More Stress For CD Projekt RED
This will no doubt put more pressure on CD Projekt RED to deliver patches to the game and make it playable for console gamers. In a worst-case scenario, they could face a pretty significant fine of 10% of their earnings last year. As well as being forced to compensate their customers in the form of DLC or free give-aways, or refunds.
We remain hopeful that the company can recover from these last few penalties and deliver the game we deserve. Though it also makes us wonder why CD Projekt RED is being punished for this practice when other studios have gotten away with it without lawsuits or prosecution. Maybe it’s time we start holding more publishers accountable when the product fails to meet the promises.
What are your thoughts on this? Do you think CDPR can make up for their failed promises? Let us know in the comments!